Refund policy

Return, Refund & Exchange Policy

Welcome to Quewish. We value our customers and are committed to providing a smooth, secure, and reliable shopping experience. Customer satisfaction is our highest priority, and our support team is always ready to assist you with any order-related concerns.

Return Policy

Customers can request a return or exchange within 3 days of receiving their order.

To qualify for a return or exchange, the following conditions must be met:

The product must be unused and in its original condition
The item must be returned in its original packaging
All accessories, tags, manuals, and invoices must be included
Products damaged due to misuse or mishandling by the customer are not eligible for return

Non-Returnable Items

The following items are not eligible for return or exchange:

Used or damaged products
Customer-damaged items
Products returned without original packaging
Clearance, discounted, or sale items (if applicable)

Refund Policy

Refunds are processed only in approved cases, including:

Incorrect product delivered
Damaged or defective item received
Paid item unavailable due to stock unavailability

Once approved, refunds are usually processed within 5 to 7 working days. Refunds will be issued through the original payment method or via bank transfer, depending on the situation.