Frequently Asked Questions (FAQ)

Frequently Asked Questions — Quewish.com

1. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) across all major cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, and all other cities. You only pay when your order arrives at your door.

2. Can I open the parcel before paying?

Absolutely! We have a strict Open Parcel Policy. You have the right to open and inspect your order before making payment to the courier. If the product is different from what you ordered or is damaged, you can refuse delivery — no questions asked. Khulwa ke dekho, phir payment karo!

3. How long does delivery take?

Delivery typically takes 2-4 working days for major cities and 3-6 working days for remote areas. We use PostEx courier for fast and reliable delivery. You will receive a tracking number via WhatsApp once your order is dispatched.

4. What is your return and refund policy?

We offer a 7-Day Return Policy. If you are not satisfied for any reason, return within 7 days. WhatsApp us at +92 327 1437777 or call +92 327 1437777 and we will arrange pickup and full refund. No hidden charges.

5. Are your products original and authentic?

Yes! All Quewish products are 100% authentic and quality-checked before shipping. We source from verified suppliers and each product undergoes quality inspection before dispatch.

6. How do I place an order?

Visit quewish.com, browse products, add to cart and complete your details. You can also order via WhatsApp at +92 327 1437777. Our team will confirm your order within 1 hour of placement.

7. Can I track my order?

Yes! Once dispatched, you will receive a PostEx tracking number via WhatsApp to track your delivery in real time.

8. What if I receive a damaged or wrong product?

Refuse the parcel at delivery if you find damage or wrong product when opening. If already accepted, WhatsApp us immediately at +92 327 1437777 with photos. We will arrange replacement or full refund within 24 hours.